Surgery Opening Times                                                   

Monday07:30 - 19:00
Tuesday07:30 - 18:30
Wednesday07:30 - 19:00
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday 08:30 - 12:30

When you want to contact us...

Our receptionists will be pleased to help you either by phone on 01733 796622 or in person.

Telephone opening times... 

Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday 08:30 - 12:30

Comments... Good and not so good

We strive as a practice to provide the best services and care that we can.  It's always encouraging to us when patients express their thanks and appreciation.

There may be times when you feel your experience at Botolph Bridge Surgery could have been better. We want to hear your comments.  It may be that we were unable to provide what you wanted due to national or local NHS policy.  Or, it maybe that we didn't do the best that we are capable of.  Either way, your comments will allow us to explain and learn from what you experienced. Either way, we welcome your comments - they help us to continue developing a better and more responsive service.

You can feedback your comments - good or bad - using the message form (link on the right of the screen), or by fax, phone or in a letter.

You can ask one of our receptionists for a copy of our complaints policy and a complaint form.  You can also ask to speak to the Practice Manager if you wish.

Complaints policy

If you have a formal written complaint, please address it to The Practice Manager. Please give your name and address and include information about the dates of an any events and the names of any staff members involved if you know them.  If you decide to complain, this will not prejudice the service that you will get from the Practice.

Complaints are ALWAYS properly investigated, and you will be told what the outcome is and given the opportunity to respond.

In the event that you were unable to get a satisfactory outcome from the Practice, you would be able to refer the matter to the Parlimentary and Health Service Ombudsman. Their details are given on the "useful links" page.

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