Appointments

We’re here to help!

Your GP practice is open and if you need to see your GP, please ring us on 01733 796622 as close to 08:00 as possible or book one of our online appointments.

In order to reduce the possibility of you picking up an infection please do not come to the surgery unless you are attending for an appointment. 

Appointments are initially offered as telephone consultations. If the GP believes a face to face appointment will assist either diagnosis or treatment they will ask you to attend. When you are asked to come into the surgery for a face-to-face appointment, depending on the member of the clinical team you may be asked to wear a face covering.

 For the latest NHS information and advice on coronavirus or to book a test visit https://www.nhs.uk

What to expect when you visit our practice; 

All patients attending an appointment at the practice are asked to follow our safety guidelines:

Please arrive no more than 10 minutes early for your appointment.

The wearing of a face covering is optional unless you have been specifically requested to do so.

If you have any questions or concerns about attending your appointment, please discuss these when the appointment is made.

What to expect from your video or telephone consultation

The reception team will arrange a telephone or video call for you with a GP or Nurse.

They will advise you if this will be a morning or afternoon appointment and joining details.

If you are unsure about using video please request a telephone appointment.

Things to consider ahead of your consultation:

Please ensure you are ready to accept the telephone/videocall at the suggested time.

Find somewhere quiet and confidential to have the call and, if this isn’t possible or is tricky, make this clear when you are making your  appointment.

If you would like to have someone with you for your consultation, please ask a family member or friend who can join the call with you.

It is a good idea to have a pen and paper with you so you can write down advice or next steps.

If the GP or nurse decides they need to see you in person you will be offered a face-to-face appointment at the practice and they will confirm these details with you.

Cancellations!

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the appointment to someone else.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, please call reception before 10:00 to see if this is available.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a District Nurse if you are referred by your GP.

The Joint Emergency Team (JET) can also attend on behalf of the GP, they provide 24 hours urgent care provision as a support to the Admissions Avoidance Team (AAT) based within Peterborough City Hospital, Accident & Emergency Department.

You should also be visited at home by a Health Visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years old.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your doctor to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury For more information see the DirectGov website (where this information was sourced)